Privacy Policy

Nigam International Travel is a flight booking and travel assistance service based in Kanpur, Uttar Pradesh, India. We help travellers book domestic and international air tickets and plan trips. When we mention "personal information" in this policy, we mean any information that identifies you or can reasonably be linked to you.

We only collect what we need to respond to you and arrange your travel.

Information you give us directly

• Your name, email address, and phone number
• Your travel preferences — destination, travel dates, number of travellers, and similar details you share in a form or conversation
• Booking details when you choose to travel with us, which may include passenger names, dates of birth, passport details, and frequent-flyer numbers
• Any messages, questions, or documents you send us

Information we collect automatically

• Basic technical data such as your device type, browser, and approximate location when you visit our website
• Cookies and similar technologies that help the site work and help us understand how visitors use it (see Section 07)

We collect the information above when you:

• Fill out a form on our website
• Submit an instant lead form through our ads on Facebook or Instagram
• Contact us by WhatsApp, phone, email, or in person
• Make or request a booking

When you submit a form through Facebook or Instagram, the information is collected through Meta's platform and shared with us. Meta's own handling of your data is governed by the Meta Privacy Policy.

We use your information to:

• Respond to your enquiry and send you the travel options or fares you asked about
• Book and manage flights and travel arrangements on your behalf
• Contact you about your request, booking, or trip — by phone, WhatsApp, email, or SMS
• Send you offers and travel updates, where you've agreed to receive them (you can opt out any time)
• Improve our website and services
• Meet our legal, tax, and regulatory obligations

We do not sell your personal information. We share it only when needed to deliver your travel or run our business:

• Airlines, hotels, and travel suppliers — to make the bookings you've requested
• Booking systems and consolidators (such as global distribution systems and IATA-accredited partners) used to issue tickets
• Payment processors — to handle payments securely; we do not store full card details ourselves
• Service providers who help us operate, such as IT, messaging, and communication tools
• Authorities or legal bodies where required by law or to protect our rights and your safety

We keep your information only as long as needed for the purpose it was collected — to serve your request, complete your booking, and meet legal or accounting requirements. When it's no longer needed, we securely delete or anonymise it.

Our website uses cookies and similar tools to function properly and to understand how visitors interact with it. We may also use advertising and analytics tools from Meta (Facebook Pixel) and Google to measure our ads and show relevant offers. You can control or block cookies through your browser settings, though some site features may not work as well if you do.

We take reasonable technical and organisational steps to keep your information safe from loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your data and limit who can access it.

You can ask us to:

• See the personal information we hold about you
• Correct anything that's wrong or out of date
• Delete your information, where we're not required to keep it
• Stop sending you marketing messages

To make any of these requests, just contact us using the details below and we'll help.

Because travel is global, your information may be processed in countries outside your own — for example, by an airline or supplier abroad. Where this happens, we take steps to ensure your information stays protected.

Our services are intended for adults. We do not knowingly collect personal information from children under 18 except as part of a booking made by a parent or guardian. If you believe a child has given us information directly, please contact us and we'll remove it.

We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. We encourage you to review it occasionally.